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In the first episode of Auto Insurance Talks, top insurance influencer and thought leader Rick Huckstep shares with MDgo why digital first notification of loss, or auto FNOL, is an important way for auto insurers to differentiate themselves by innovating the traditional claims process. According to Huckstep,with digital and first FNOL, auto insurers can meet customers’ expectations by making the process more about convenience. As he phrases it in the episode, which you can watch more of below, “Things are delivered 24/7, they are easy and simple.” Huckstep believes that auto FNOL can help auto insurers speed up the claims process, while the customer receives a quick and precise response.
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