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Despite what you may think, the customer retention battle in auto insurance may not hinge entirely on policy pricing. In fact, the latest consumer survey data from MDgo shows what consumers are willing to pay more for when it comes to auto insurance. The findings capture a higher demand for a more personalized experience with their insurers, with the majority of consumers surveyed willing to pay more for access to value-added services, such as automated life saving efforts following an accident.

Watch now: Auto Insurance Talks Video Series

MDgo Content Team
January 12, 2021
1
 min read

Rick Huckstep, one of the biggest names in insurance trends nowadays, tells MDgo why auto FNOL is key to providing the 24/7, on-demand experience that auto insurance customers look for. This and more in the first episode of our video series, Auto Insurance Talks.

A car accident is a frightening moment for even the most experienced of drivers. So how is it possible to minimize friction and streamline the auto insurance customer experience at key Points of Care? With data-driven insights, there is a better way to precisely support customers the moment an accident occurs.

Three Ways Auto Insurers Can Exceed Customer Expectations Post-Quote

Shahar Samuel
January 18, 2021
3
 min read

The auto insurance industry is becoming more competitive and cut-throat by the minute, with price remaining the determining factor in policy purchasing decisions. How can auto insurers improve customer experience “the day after the quote” to retain customers for the long term?

Platform economy companies are transforming customer expectations to favor personalization with data-driven digital offerings and services. But how do auto insurers stack up in meeting the trend?

Despite what you may think, the customer retention battle in auto insurance may not hinge entirely on policy pricing. In fact, the latest consumer survey data from MDgo shows what consumers are willing to pay more for when it comes to auto insurance. The findings capture a higher demand for a more personalized experience with their insurers, with the majority of consumers surveyed willing to pay more for access to value-added services, such as automated life saving efforts following an accident.

Watch now: Auto Insurance Talks Video Series

MDgo Content Team
January 12, 2021
1
 min read

Rick Huckstep, one of the biggest names in insurance trends nowadays, tells MDgo why auto FNOL is key to providing the 24/7, on-demand experience that auto insurance customers look for. This and more in the first episode of our video series, Auto Insurance Talks.

A car accident is a frightening moment for even the most experienced of drivers. So how is it possible to minimize friction and streamline the auto insurance customer experience at key Points of Care? With data-driven insights, there is a better way to precisely support customers the moment an accident occurs.

Three Ways Auto Insurers Can Exceed Customer Expectations Post-Quote

Shahar Samuel
January 18, 2021
3
 min read

The auto insurance industry is becoming more competitive and cut-throat by the minute, with price remaining the determining factor in policy purchasing decisions. How can auto insurers improve customer experience “the day after the quote” to retain customers for the long term?

Platform economy companies are transforming customer expectations to favor personalization with data-driven digital offerings and services. But how do auto insurers stack up in meeting the trend?